Shipping Policy

Last Updated: July 28, 2026

At PokéFlowers, we are committed to processing and delivering your orders as quickly and safely as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully confirmed.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During periods of high order volume, promotional events, or holidays, processing times may be extended.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Times

Delivery times are estimates and may vary depending on your location and the shipping carrier.

Destination	Estimated Delivery Time
Australia	5–10 Business Days
United States	5–12 Business Days
Canada	5–12 Business Days
United Kingdom	3–6 Business Days
Europe	6–14 Business Days
Rest of the World	7–21 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, selected shipping method, and the size and weight of your order.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number so you can monitor your shipment's progress.

Please allow up to 48 hours for tracking information to become available after shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, shipping delays, additional shipping charges, or returned packages may occur. PokéFlowers is not responsible for orders lost due to incorrect address information supplied by the customer.

Lost or Delayed Packages

If your package appears to be delayed or lost:

• Verify the tracking information provided.

• Contact the shipping carrier for additional information.

• If you still need assistance, contact us at contact@pokeflowers.shop, and we will do our best to help investigate the shipment.

While we will assist whenever possible, we are not responsible for delays caused by shipping carriers, customs processing, severe weather, natural disasters, or other circumstances beyond our control.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

We will review your claim and work with you to provide an appropriate resolution.

Multiple Items

Orders containing multiple items may occasionally be shipped separately depending on inventory availability or warehouse logistics.

If this occurs, you will receive separate tracking information for each shipment.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

PokéFlowers

Email: contact@pokeflowers.shop

Phone: +1 (479) 345-1674

Business Address:

19 Patton Street
Croydon North VIC 3136
Australia