What is PokéFlowers?
PokéFlowers is an independent online retailer offering Pokémon trading cards, collectibles, accessories, and merchandise for collectors, players, and fans worldwide.
Are you affiliated with The Pokémon Company?
No. PokéFlowers is an independent retailer and is not affiliated with, endorsed by, sponsored by, or officially associated with Nintendo, Game Freak, Creatures Inc., or The Pokémon Company International.
Orders
How do I place an order?
Simply browse our store, add your desired products to your cart, proceed to checkout, and complete your payment using one of our secure payment methods.
Can I change or cancel my order?
Orders can only be changed or canceled before they have been shipped. Please contact us as soon as possible if you need to make changes.
How can I check my order status?
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Shipping
How long does shipping take?
Estimated delivery times are:
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Australia: 2–7 business days
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United States: 5–12 business days
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Canada: 5–12 business days
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United Kingdom: 5–10 business days
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Europe: 6–14 business days
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Other international destinations: 7–21 business days
Please note that delivery times are estimates and may vary.
Do you ship internationally?
Yes. We ship to many countries worldwide.
Will I receive a tracking number?
Yes. A tracking number will be emailed to you once your order has been dispatched.
My package is delayed. What should I do?
Please check your tracking information first. If you need additional assistance, contact our customer support team and we will be happy to help.
Payments
What payment methods do you accept?
We accept secure payments through major payment providers, including:
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Visa
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Mastercard
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American Express
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Discover
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
Available payment methods may vary depending on your location.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. PokéFlowers does not store your complete payment card information.
Returns & Refunds
What is your return policy?
Eligible unused and unopened items may be returned within 30 days of delivery. Please review our Return & Refund Policy for complete details.
Can I return opened Pokémon card products?
No. Opened trading card products, including booster packs and booster boxes, cannot be returned due to the collectible nature of these items.
What should I do if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery and include your order number along with clear photos of the item and packaging. We'll review your request and work to resolve the issue promptly.
Products
Are your products authentic?
We strive to source our products from reputable suppliers and accurately represent all items sold in our store.
Will I receive the exact product shown?
Product images are provided for illustration purposes. Minor differences in packaging or manufacturer updates may occur without affecting the product itself.
Are Pokémon cards guaranteed to contain specific rare cards?
No. Trading card products are randomly packaged by the manufacturer. We cannot guarantee specific cards, pull rates, or rarities.
Customer Support
How can I contact you?
You can reach us using the following contact information:
Email: contact@pokeflowers.shop
Phone: +1 (479) 345-1674
Business Address:
PokéFlowers
19 Patton Street
Croydon North VIC 3136
Australia
How quickly do you respond?
Our customer support team typically responds within 24–48 business hours.
Still Need Help?
If you can't find the answer you're looking for, please contact us.
Email: contact@pokeflowers.shop
We're always happy to assist you.