Contact information

We're here to help! If you have any questions about your order, our products, shipping, returns, or anything else, our customer support team is happy to assist you.

Customer Support

Email: contact@pokeflowers.shop

Phone: +1 (479) 345-1674

Business Address:

PokéFlowers
19 Patton Street
Croydon North VIC 3136
Australia

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM (AEST)

We are closed on weekends and public holidays.

Response Time

We strive to respond to all inquiries within 24–48 business hours. During peak seasons, promotions, or holidays, response times may be slightly longer.

Order Support

For faster assistance, please include the following information in your email:

  • Your full name

  • Order number

  • A detailed description of your inquiry

  • Photos (if reporting a damaged or incorrect item)

General Inquiries

Whether you have questions about our products, shipping, returns, or your order status, we're always happy to help.

Email: contact@pokeflowers.shop

Thank you for choosing PokéFlowers. We appreciate your business and look forward to serving you!