At PokéFlowers, we understand that authenticity and product quality are important to collectors and Pokémon fans. We are committed to providing products that are accurately represented and responsibly sourced.

Our Commitment

We strive to source our products from reputable suppliers and distributors who meet our standards for quality and reliability.

Every order is carefully inspected before shipment to help ensure that you receive the correct product in good condition.

Accurate Product Listings

We make every effort to ensure that our product descriptions, images, and specifications accurately reflect the items we offer.

Please note that manufacturers may occasionally update packaging, artwork, or product details without prior notice. Such changes do not affect the authenticity or intended functionality of the product.

Sealed Products

Unless otherwise stated in the product description, sealed Pokémon Trading Card Game products are shipped in their original factory-sealed packaging.

We do not intentionally open or alter factory-sealed products before shipment.

Trading Card Disclaimer

Pokémon Trading Card Game products contain randomized contents determined by the manufacturer.

We do not guarantee:

Specific cards
Particular rarities
Pull rates
Grading outcomes
Investment value
Future market value

Purchasing sealed products does not guarantee the inclusion of any specific card or collectible.

If You Have a Concern

If you believe the product you received does not match its description or arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us investigate, please include:

Your order number
A description of the issue
Clear photos of the product and its packaging

Our customer support team will review your request and work with you to provide an appropriate resolution in accordance with our store policies.

Independent Retailer Notice

PokéFlowers is an independent retailer.

We are not affiliated with, endorsed by, sponsored by, or officially associated with Nintendo Co., Ltd., Game Freak Inc., Creatures Inc., or The Pokémon Company International, Inc.

Pokémon®, Pokémon Trading Card Game®, Nintendo®, Game Freak®, Creatures Inc.®, and The Pokémon Company International® are trademarks of their respective owners.

Contact Us

If you have any questions regarding our Authenticity Guarantee, please contact us:

PokéFlowers

Email: contact@pokeflowers.shop

Phone: +1 (479) 345-1674

Business Address:

19 Patton Street
Croydon North VIC 3136
Australia