Pre-Order Policy

Thank you for choosing PokéFlowers. This Pre-Order Policy explains how pre-orders are handled. By placing a pre-order, you agree to the terms below.

1. What Is a Pre-Order?

A pre-order allows you to reserve an item before it is officially released or before it becomes available for immediate shipment.

Pre-order products will clearly state that they are available for pre-order and will include an estimated release or shipping date.

2. Payment

Full payment is required at the time you place your pre-order.

Your order will not be reserved until payment has been successfully processed.

3. Estimated Release Dates

Release and shipping dates are provided by manufacturers or distributors and are estimates only.

These dates may change due to manufacturing delays, shipping disruptions, or other factors outside our control.

PokéFlowers is not responsible for delays caused by suppliers, manufacturers, customs authorities, or shipping carriers.

4. Shipping

Pre-order items will be shipped as soon as they become available and your order has been processed.

If your order contains both pre-order and in-stock items, we may:

  • Ship all items together once the pre-order item becomes available; or

  • Ship items separately at our discretion, if operationally feasible.

If separate shipping is available and additional shipping charges apply, you will be informed before shipment.

5. Order Changes and Cancellations

You may request to cancel your pre-order before it has been shipped.

Once a pre-order has been shipped, it cannot be canceled and will instead be subject to our Return & Refund Policy.

PokéFlowers reserves the right to cancel any pre-order due to:

  • Product discontinuation

  • Supplier allocation changes

  • Pricing errors

  • Inventory shortages

  • Suspected fraud

  • Circumstances beyond our reasonable control

If we cancel your pre-order, you will receive a full refund.

6. Allocation of Limited Products

Some pre-order products may be produced in limited quantities.

If demand exceeds available inventory, orders will generally be fulfilled in the order they were received. If we are unable to fulfill your pre-order, you will be notified promptly and receive a full refund.

7. Price Changes

The price charged at checkout is the price you pay for your pre-order.

If the manufacturer's suggested retail price changes after your purchase, your order will not be affected unless a clear pricing error occurred at the time of purchase.

8. Delays

While we strive to meet estimated release dates, delays can occur.

Pre-order dates are estimates and should not be considered guaranteed delivery dates.

We appreciate your patience if delays occur.

9. Contact Us

If you have any questions about our Pre-Order Policy or a specific pre-order, please contact us:

PokéFlowers

Email: contact@pokeflowers.shop

Phone: +1 (479) 345-1674

Business Address:

19 Patton Street
Croydon North VIC 3136
Australia