Refund policy
At PokéFlowers, customer satisfaction is our priority. We want you to be happy with your purchase and provide a clear return and refund process.
Please read the policy below before requesting a return.
1. Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must be:
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Unused and in the same condition as received
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Unopened and sealed in original packaging
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Include all original accessories, packaging, and documentation
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Returned with proof of purchase or order confirmation
Items that do not meet these conditions may not qualify for a refund.
2. Non-Returnable Items
Due to the collectible nature of our products, certain items cannot be returned, including:
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Opened Pokémon trading card products
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Opened booster packs or boxes
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Used collectibles
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Digital products
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Gift cards
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Clearance or final sale items
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Products damaged after delivery due to customer handling
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.
Please provide:
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Order number
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Description of the issue
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Photos of the product and packaging
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Any relevant details about the problem
After reviewing your request, we will determine the appropriate solution, which may include a replacement, store credit, or refund.
4. Return Process
To request a return:
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Contact us at contact@pokeflowers.shop with your order number and reason for return.
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Wait for return approval before sending any items back.
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Carefully package the item to prevent damage during shipping.
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Ship the item using the return instructions provided by our support team.
Returns sent without prior approval may not be accepted.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item received was incorrect.
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The product arrived damaged.
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The item was defective due to our error.
Original shipping fees are non-refundable unless the return is caused by an error on our part.
6. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to the original payment method.
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Processing times may vary depending on your bank or payment provider.
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Refunds typically appear within 5–10 business days after processing.
7. Partial Refunds
Partial refunds may be issued in situations where:
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Items show signs of use.
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Products are missing original packaging or accessories.
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Items are returned in a condition different from when received.
8. Order Cancellations
Orders may be canceled before they are shipped.
Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.
9. Pre-Order Items
Pre-order purchases may be canceled before shipment unless otherwise stated.
Once a pre-order item has shipped, it is subject to our standard return policy.
Release dates provided by manufacturers are estimates and may change.
10. Exchanges
We do not guarantee direct exchanges due to limited availability of collectible products.
If you need a different item, please contact us and we will assist you with the best available option.
11. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
PokéFlowers
Email: contact@pokeflowers.shop
Phone: +1 (479) 345-1674
Business Address:
19 Patton Street
Croydon North VIC 3136
Australia