Privacy policy

At PokéFlowers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from PokéFlowers, we may collect the following information:

Personal Information

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information

  • Order details

  • Customer service communications

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Website usage information

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide shipping updates

  • Communicate with you about your purchases

  • Respond to customer support requests

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Personalize your shopping experience

  • Comply with legal obligations

3. Payment Information

Payments are processed securely through trusted third-party payment providers.

PokéFlowers does not store your complete credit card information on our servers.

Payment providers handle your payment information according to their own privacy policies and security standards.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze website traffic

  • Understand customer behavior

  • Provide a better shopping experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

5. Sharing Your Information

We may share your information only when necessary with trusted third parties, including:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Analytics providers

  • Customer service tools

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may disclose information when required by law, legal proceedings, or government authorities.

6. Data Security

We take reasonable measures to protect your personal information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing your personal data

  • Requesting corrections

  • Requesting deletion of your information

  • Restricting certain processing activities

  • Withdrawing consent where applicable

To exercise your rights, contact us using the information below.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

PokéFlowers is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our website is not intended for children under the age required by applicable laws without parental or guardian supervision.

We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Provide customer services

  • Maintain business records

  • Meet legal and accounting requirements

When information is no longer needed, we will securely delete or anonymize it where appropriate.

11. International Customers

If you access our website from outside Australia, your information may be processed and stored in locations where our service providers operate.

By using our website, you consent to the transfer and processing of information as described in this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

Any updates will be posted on this page with the revised "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

PokéFlowers

Email: contact@pokeflowers.shop

Phone: +1 (479) 345-1674

Business Address:

19 Patton Street
Croydon North VIC 3136
Australia